How to Manage Customer Changes: Best Practices for Designers

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Have you ever felt caught between standing your ground and complying with client demands? In this eye-opening video, I break down the delicate balance of client relationships in the creative industry.

What you will learn:
Why Being Like Bamboo Is the Key to Successful Customer Interactions
How to go from supplier to valued collaborator
️ The Magic Phrase That Can Help You Get What You Want (While Making Customers Thank You)
When to stand firm on your creative decisions
The Three Crucial Questions to Ask Before Responding to Customer Feedback

️ In this episode:
00:00 – To be
00:25 – Mistakes made by creatives
01:37 – The art of bending
05:13 – Improving customer relations
06:06 – Ask before you react
07:05 – Conclusion

I’ll share real-world examples from my experience, including a cautionary tale from an Audi commercial shoot. Whether you’re a seasoned pro or just starting out, this video will give you practical strategies for meeting client demands while maintaining your creative integrity.

Don’t risk burning bridges or jeopardizing your work. Watch now to learn how to be flexible yet strong in your client relationships, just like bamboo.

Stay tuned for more information on how to thrive in the creative industry!

#customerrelations #communicationskills #customerfeedback #customercommunication

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—
Host: Chris Do (bald Asian guy talking business)
Directors of photography/editors: @RodrigoTasca

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