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Do you need help with customer relationship management? In this video, we'll explain what customer relationship management is and why and how it's useful to small business owners.
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74% of businesses say converting leads into customers is their top priority.
A customer relationship management system, also known as CRM, is a system that helps businesses do this and much more…
…by enabling more effective communication internally and between clients.
So today we're going to cover what customer relationship management is and why and how it's useful to small business owners.
Video preview
Introduction (0:00)
What is customer relationship management (0:51)
1. It can automatically assign new leads to a sales team member. (1:48)
2. It can send automated reminders to your team members. (2:06)
3. It can be used to create and send automated email templates. (2:21)
4. It gives you better organization of your data and communication. (2:45)
5. It keeps everyone on the same page. (3:15)
6. It can help organize and manage any type of commercial relationship. (3:28)
15 Problems a CRM Helps You Solve. (4:33)
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