Tips: Create an ONLINE COMMUNITY

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#onlinecommunity #clientsuccess #csmpractice

What is an online community? Why is building an online community important?

Will a customer community benefit your business and your customers? Why are SaaS companies slowly getting into community building while looking for ways to develop stronger engagement and a more personal relationship with their customers?

In this video, let's explore ways to build an online community and identify the type of community that will benefit your business, users, and potential customers.

Watch our full interview with Ben Winn, Head of Community and Events at Catalyst, to learn more about building an online community. Ben will help you answer common customer community questions. He will share tips and best practices on how to assess your desire to build a community and check for yourself whether your goals can be achieved by investing in an online customer community.

00:00 Introduction
0:22 What is an online community?
1:03 Leveraging Communities for SaaS Businesses
1:58 CS community mining results
3:10 Why should you invest in online communities?
16:03 Community development resources to invest in
5:57 Creating an online CS community
11:29 Customer success technology stack

Watch the full interview to learn how you can create engaged communities for your business and brand.

Here are the community tools recommended by Ben Winn:
Inside: https://www.inside.com/
Commissioner: https://www.commsor.com/

⏬ For more community tools, download the Customer Success Tech Stack now:
https://www.csmpractice.com/customer-success-software-technology-stack

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BONUS RESOURCES!

⏬ Do you want to join a community of CS customers? Download this PDF for a complete list of CS communities: https://www.csmpractice.com/customer-success-communities-list

Must read: Customer advocacy: definition of customer success
https://www.csmpractice.com/advocacy-definition-for-customer-success/

Watch this video: How to be a customer-centric organization
https://youtu.be/gckDzse92DU

Video: From NPS surveys to growing advocacy
https://youtu.be/PYTPla9elwg

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Whenever you're ready… here are 3 ways I can help you build, optimize, or scale your customer success practice:

1. Get a free copy of our Customer Success templates and infographics
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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

Subscribe to the CSM Practice YouTube channel:
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Listen to our podcast:
https://www.csmpractice.com/podcast

Download CS templates and infographics:
https://www.csmpractice.com/resources

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