Don't just answer the phone, master it with Phone Skills by Canity (www.canity.com). Powerful phone training for your staff from world-renowned customer service guru Kym Illman.

Training materials that new staff members can review as part of their onboarding or reinforce existing strategies with all staff members.

For more tips on telephone training and other customer service techniques, be sure to visit the Messages On Hold social media portal at blog.messagesonhold.com.au.

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