Everything we have been taught about negotiation is wrong: people are not rational; there is no such thing as “right”; compromise is the worst thing you can do; the true art of negotiation lies in mastering the subtleties of no and no and yes. These surprising tactics – which are radical departures from conventional negotiation strategy – were not concocted in a classroom, but are the field-tested tools that FBI agents have used to convince criminals and takers of hostages from around the world to enter (or leave) any subject. scenario you can imagine.

In NEVER SPLIT THE DIFFERENCE: Negotiate Like Your Life Depends on It, Chris Voss, former FBI chief international kidnapping negotiator, breaks down these strategies so everyone can use them in the workplace, business or at home.

This conference was moderated by Mairin Chesney.

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