Personal problems such as stress, drug and alcohol abuse, cardiovascular disease and mental illness abound in modern society. Whether these problems are chronic, as in the case of alcoholism, or situational, as in the case of financial problems, they can affect behavior at work as well as in personal life. In addition to reducing health care costs, employer efforts to improve employee well-being also aim to reduce absenteeism, employee turnover, accidents and improve morale, loyalty, creativity and the productivity.

Faced with a shortage of skilled workers, many organizations have adopted an HR strategy that says it is better to retain and help current workers who are struggling rather than pushing them aside and having to recruit new ones. In addition to traditional HR activities such as training and motivation programs, organizations are also investing heavily in providing employee counseling and wellness services to promote employee well-being. Many organizations support counseling and wellness programs for employees to ensure their well-being.

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