Generative AI supports live customer service agents with real-time access to information and instant coaching that helps them deliver excellent experiences on every call. Google's advanced contact center solutions provide virtual agents that triage more intelligently, make siled information accessible to live agents, and deliver tailored experiences to each customer.

View an example reference architecture and learn more use cases for generative AI https://goo.gle/genAIexamples

Learn more about generative AI on Google Cloud https://goo.gle/genai

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