Develop job-ready skills by learning from the best
Enter the high-demand field of IT technical support with a professional certificate from IBM. Learn the basics of IT support and develop practical knowledge about operating systems and networking, cybersecurity, cloud computing, and providing end-to-end customer support.

Common job titles:
Database Administrator, IT Specialist, Technical Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant

Data science applied by IBM: https://youtu.be/AMtFSAt0tZ0
Applied Data Science with R By IBM: https://youtu.be/5phPXk1ypZE

TIME STAMP
️Technical Support Overview️
0:00:00 Welcome
0:12:36 What is technical support
0:39:05 Technical Support Skills and Opportunities
1:22:19 Support Tools Support Levels and SLAs
1:56:56 Ticketing systems
2:54:57 Final practice of the project and quiz

️Introduction to hardware and operating systems️
2:58:54 Introduction to computer fundamentals and operating systems
15:42:45 Introduction to hardware and components
4:17:15 Introduction to interface devices and connectors
4:54:09 Computer internal components
5:22:13 Introduction to Microsoft Windows workstation and management
5:46:59 Introduction to configuring and troubleshooting Workstation Assessment
18:25:22 Course conclusion
6:33:27 Explore other desktop and mobile operating systems

️Introduction to software programming and database️
7:17:54 Welcome
7:21:12 IT platforms and software applications
8:10:15 Fundamentals of web browser applications and cloud computing
9:16:07 Programming Basics
9:59:53 Database Fundamentals

️Introduction to networking and storage️
10:46:47 Welcome
10:50:14 Types of network topologies and connections
11:22:12 Hardware network flows and protocols
12:03:11 Network configuration and tools
12:37:31 Common storage and sharing options
13:06:22 Course conclusion

️Introduction to the essential principles of cybersecurity️
13:14:27 Security issues
13:43:05 Best practices for password management and security
14:23:20 Security issues and safe browsing

️Introduction to Cloud Computing️
14:53:53 Welcome
14:56:05 Introduction to cloud computing
15:17:52 Business case for cloud computing
15:26:44 Emerging technologies accelerated by the cloud
15:40:00 Service models
16:00:08 Deployment models
16:16:33 Cloud infrastructure
16:50:48 Cloud storage and content delivery networks
17:19:09 Hybrid multi-cloud and serverless microservices
17:37:58 Cloud native applications DevOps and application modernization
17:58:10 Cloud security and monitoring
18:25:40 Case studies and jobs

️Technical Support Case Studies️
18:39:30 Welcome
18:43:33 Hardware and operating system scenarios

To obtain the certificate, register for this course here️: https://www.coursera.org/professional-certificates/ibm-technical-support

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