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00:00 Presentation
02:24 Great account managers are born, not made.
08:19 Talk to everyone, all the time, about everything.
11:54 The more you know about your client and their business, the more successful you will be.
14:09 Play the person, not the game.
19:52 Be interested and interesting.
23:20 Always do what you say you are going to do.
27:08 It's all your fault.
29:16 Always tell the truth, or some version of the truth.
29:56 Always remember: this is show business.
31:55 If you know, speak. If you don't know, say so.
33:19 Never attend an important meeting alone.
36:59 Choose the battles you can win.
Everything Phil shared he learned during his years in the trenches. We have a very honest conversation about the ups, downs and simple truths about being an account manager and how to set yourself up for success.
I hope you will read the interview and I am sure you will really enjoy it. And you probably recognize yourself in many situations.
Warwick Brown
Founder | Tips for Account Managers
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RESOURCES
Read the full interview transcript /"What are the 12 principles of account management and why you need to know them?/"
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