1. How to Ensure Retention Through SaaS Applications: A Guide for SMB Ecommerce
2. A superior relational economy It costs less to retain loyalty than to acquire new customers
3. Increasing customer retention rates by just 5% increases profitability by 25% to 95%. 5% Bain&Co
4. SME Tradition SMEs have always been able to gain advantages over larger competitors by developing personalized relationships with customers, personalizing their offerings and effectively targeting niche markets.
5. The overall average value of each lost customer is approximately 243 KissMetrics
6. The notion of loyalty is already present in the blood of SMEs. Family businesses view excellent customer service as essential to the future of their business.
7. Large companies have already discovered the need for a strong retention strategy
8. of companies agree that retention is actually cheaper than acquisition 82% eConsultancy
9. Marketers are still more focused on acquisition than retention More focused on acquisition 10% 20% 30% 40% 50% 0% More focused on retention Equal emphasis on acquisition and retention eConsultancy
10. Can SMEs make a difference in terms of retention? and compete with big companies? Before big companies start acting…
11. If they can use the advantages present in their DNA… YES!
12. An SME is flexible Before larger competitors apply a tactic, an SME can implement it because the organization is smaller.
13. An SME generally focuses on a particular niche in an industry, lives and breathes with it!
14. An SME is close to its customer Large organizations are sometimes inaccessible and arrogant while SMEs are more friendly in their relations with customers.
15. SaaS applications
16. A Lifeline for SMB Ecommerce SaaS
17. SaaS Apps Can Empower the Best Ecommerce Retention Strategies Personalization Email Marketing Cart Abandonment Emails Online Chat Customer Reviews…can all be found as SaaS apps
18. Harness the Power of Retention with SaaS Applications
19. Thanks for your time

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