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00:00 – Introduction
00:41 – What is automation?
01:25 – Examples of automation effectiveness
01:46 – Salesforce Automation Tools – Salesforce Flow
02:23 – Marketing Automation
03:23 – Sales automation
04:48 – Customer service automation
06:12 – Salesforce Automation Tools – Slack
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About Salesforce: Salesforce is a customer relationship management solution that brings businesses and customers together. It is an integrated CRM platform that gives all your departments, including marketing, sales, commerce and service, a single, shared view of each customer.
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