We examine the evolution of generative AI and how it is influencing the contact center space.

In doing so, we discuss:

1. The Most Exciting Generative AI Announcements Yet
2. Possible use cases for contact centers
3. What impact can generative AI have on the contact center of the future

To delve deeper into the eBook mentioned at the end of the conversation, visit: https://go.sabiogroup.com/ai-and-automation-to-empower-agents.html

For Sabio's thought leadership on all things CX, visit:
https://sabiogroup.com/blog

Hosted by Charlie Mitchell, Editor-in-Chief of CX Today News – Customer Experience Technology News #contactcenter #generativeai #sabio

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