Do you want to work with #ProcessDriven to bring order to your systems and processes? Check out our exclusive training program at https://processdriven.co/services/membership?utm_source=youtube&utm_medium=organic&utm_campaign=e297

Software affiliate links:
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Missive: https://processdriven.co/missive?utm_source=youtube&utm_medium=organic&utm_campaign=e297

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Attracting new customers takes time, money and energy. All of this can be in short supply when you're a small business owner! It also costs more to attract new customers than to retain existing ones, which is why strong post-purchase support is even more vital.

In this video I talk about creating a winning support workflow, providing options for different business styles, and how member support is handled right here at my company, ProcessDriven.

Here's what we'll cover:
00:00 Presentation
01:02 Step 1: Define your resolution process
03:48 Step 2: Define your metrics
05:20 Step 3: Set your channels
08:41 Step 4: Choose a program
10:14 a.m. Option 1: Communication platform
11:30 a.m. Option 2: Ticketing platform
12:36 Option 3: Spreadsheet Database
1:54 p.m. Option 4: Work management software
3:32 p.m. Option 5: Analog
4:19 p.m. ProcessDriven Customer Support Workflow
4:57 p.m. ClickUp to manage tickets
5:32 p.m. Missive to track email requests

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Do you just want to say thank you? Buy #ProcessDriven coffee at https://processdriven.co/buy-coffee?utm_source=youtube&utm_medium=organic&utm_campaign=e297

/ / / / AFFILIATE DISCLAIMER / / / /
Affiliate Disclaimer: This post may contain affiliate links or sponsored content for which we may receive compensation. For more details visit https://processdriven.co/terms?utm_source=youtube&utm_medium=organic&utm_campaign=e297

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