Learn to speak professional English on the phone with 36 interesting phrases for professional customer service. The lesson includes phrases for handling complaints, angry customers and more!

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Chapters
0:00 Introduction
0:26 Answer the call and greet the customer
0:58 Dealing with negative responses
01:24 Call transferred and customer put on hold
02:16 Request customer information
02:58 Request billing or credit card information
3:24 Check other information
4:41 Apologizing for order or product issues
06:03 Dealing with unhappy customers
07:05 When you need to follow up later
07:32 Call closed

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Music credits:
Background music: Honey and Milk by 126ersks! https://www.buymeacoffee.com/derekcallan

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